Faqs

Frequently Asked Questions

Here are some of the questions that customers ask before selecting Juelmin Insurance Services as their broker of choice. If you do not find your question here or would like more details on one of the topics discussed below, then please get in touch and our friendly team will be happy to help.

At Juelmin, the right insurance plan is just a click away. The easy-to-use search function on our website allows you to compare policies and prices from a full range of companies. Once you have explored and compared the options available, you can purchase online at the touch of a button.

Alternatively, for those who prefer the human touch, our customer advisors and support team are just a phone call away: 800 JIS (457).

You can reach us by email and fax too: Fax:04-2673365 Email:info@juelmin.com

From motor and property, to marine and medical, Juelmin has it covered. For more than two decades, we have been successfully matching people and policies across sectors, industries and insurance types. Our comprehensive brokerage services cover all areas oflife insurance and general insurance policies. Click here for a full list of categories

With a multitude of companies offeringpolicies and products at different prices—and crucially, at different levels of protection—the world of insurance can be bewildering. For many customers, heading directly to a single insurance company might seem like the easiest way to navigate the industry, but in doing so, they run the risk of missing out on the best options available—not just in terms of cost, but coverage and expertise too.

An insurance company only offers you its own limited range of products. By contrast, an insurance broker works for you, scouring the products of multiple insurance companies to identify the best combination of coverage, price and service to meet your needs.

At Juelmin Insurance, we understand that many people have neither the knowhow nor the time to research the plethora of companies and policies that exist. That’s why our combination of experienced advisors and fully-automated system do the work for you.

With our newly-developed website search function and a support team providing round-the-clock assistance, we provide customers with a comprehensive selection of insurance options from reputable providers, all in one place. Our easy-to-use system allows price and policy comparison as well as online purchasing at the touch of a button.

Most importantly, our impartial services identify not just the right policy coverage, but the right company to meet your needs.

We charge a one-off fee of AED 25.00 to cover the administration and processing costs of each policy we issue. Aside from this, in line with UAE government regulations, it is the insurance company, not the customer, who is charged for our services.

This is not usually the case. Insurance companies have to pay in-house administration expenses, which are often passed on to their customers in the form of higher premiums or more costly policies. Brokers, meanwhile, are free to shop around on your behalf, and deliver the best possible price for the coverage you need.

Provided there are no restrictions in place, we are happy to work with any company of your choosing. If the company in question is an insurance firm, they may require a letter of authorization signed by you, stating that you permit Juelmin Insurance to act as your broker.

As an insurance broker approved by the UAE Ministry of Economy, we are authorized to deal with all reputable insurance companies operating in the UAE market. Where specialized policies are not available from local providers, we leverage our international relationships and resources to provide every one of our customers with peace of mind and the right coverage to suit their needs.

With more than 25 years of industry knowledge and expertise, our experienced team can examine existing insurance policies and identify areas that can be improved or amended. Our experts can highlight gaps in your coverage which you may not be aware of, and explore options that could reduce premiums and save you money.

The Department Policy Administrator at Juelmin Insurance will assist our respective clients with any of their cash claims settlement and insurance approvals.

I – POLICY CANCELLATION

A) When can I cancel my policy?

You can apply for a refund of the motor policy under the following situations.

  • If you sold your insured vehicle during the first 8 months of the policy period
  • If you wish to export your insured vehicle during the first 8 months of the policy period.
  • If you wish to take another insurance for your vehicle.
  • At the request of Insurance Company in the event of special circumstances

B) What documents do I need to provide to cancel my policy?

The table below explains the documents required for each reason of cancellation:

Reason for cancellation Document required
If you sold your insured vehicle before expiry of the policy New vehicle ownership document from traffic department

Document to prove vehicle registration cancellation.

If you wish to export your insured vehicle before expiry of the policy Export document from traffic department
If you wish to take another insurance for your vehicle Copy of New Mulkia showing the details of the new policy, or if its Permanent Mulkia you need vehicle license Certificate

 

C) How can I request for policy cancellation

  • You may apply for a policy cancellation and premium refund by any of below methods:
  • Visit our website to lodge a cancellation request
  • Visit our offices in Dubai .
  • Fill in a cancellation request
  • Provide details and copies of all relevant documents, policy certificate and your ID.
  • Mention the reason for refund and related documents to support.

D) How long it takes to process the policy cancellation

Processing time is 15 working days from the date of submission of valid cancellation request with supporting documents.

E) Other Conditions

  • Cancellation and or refund are subject to evaluation of documents and the policy terms and conditions.
  • Refund requests are processed for policies having no reported claims (own damage / T.P claims)
  • Premium refund is calculated based on a refund tariff structure and is subject to deduction of applicable fees and charges, and the Insurance company’s policies and procedures.
  • Refund of premium, if any, as a result of the changes to the policy is calculated in accordance with tariff structure, policy terms and conditions and company’s procedure
  • Refund for online purchases will NOT be made to your credit card; it will be paid by cheque and to be collected from our offices.
  • There will be no refund on the policy in case of cancellation after the 8th month.

F) Currency

The currency of transaction is UAE Dirhams.

 

II – AMENDMENTS TO THE POLICY

In case changes to the policy coverage are required after having made the payment online, and if those changes result in reduction of premium, below steps should be followed:

  • Request to policy changes should be made in writing or by email to our underwriting or call center department.
  • Your request is subject to evaluation by the underwriting department
  • You may be requested to provide supporting documents to process your request
  • If the request is approved, confirmation will be communicated to you
  • Refund of premium, if any, as a result of the changes to the policy is calculated in accordance with tariff structure, policy terms and conditions and company’s procedure
  • Refund of premium will NOT be made to your credit card; it will be paid by cheque and to be collected from our offices

 

Policy Termination

Terms & Conditions

  1. The Company may terminate this Policy on the condition that there are serious grounds for termination during the Policy Period by a notice in writing to be sent to the Insured via e-mail, facsimile, hand delivery or registered letter thirty days prior to the fixed date of termination to the latest address of the Insured known by the Company. The Insurance Authority shall be advised of the grounds of such termination. In this case, the Company shall refund to the Insured the paid premium after deducting a portion in proportion to the period during which the Policy has remained in effect.
  2. The Insured may terminate this Policy by a notice in writing to be sent to the Company via e-mail, facsimile, hand delivery or registered letter seven days prior to the fixed date of termination. In this case, the Company shall refund to the Insured the paid premium after deducting a portion in proportion to the period during which the Policy has remained in effect subject to the Short Rate Schedule No. (4), provided that there is no compensation paid to the Insured or pending claims in relation to this Policy during the period of time the Policy is valid, if the Insured has caused the accident or in cases that are deemed committed by unknown persons.
  3. This Policy shall be considered terminated in case of a total loss to the Motor Vehicle, provided that its registration is deleted with a report issued by the Road and Traffic Department confirming that it is unroad worthy, and the Company shall compensate the Insured according to the provisions of this Policy.

Schedule No. (4)

Short Rate Schedule – Percentages of Recoverable Premium

Policy Validity Period Recoverable Premium
A period not exceeding one month 80%
A period exceeding one month and not exceeding four months 70%
A period exceeding four months and not exceeding six months 50%
A period exceeding six months and not exceeding ten months 30%
A period exceeding ten months Nil

 

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